Effective Date: July 04, 2026
Last Updated: July 04, 2026
Indian Diagnostics (“we”, “us”, “our”, or “the lab”) respects the privacy of our patients and website visitors. This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal and medical information when you visit our website or use our diagnostic services.
By using our website and services, you consent to the collection and use of your data as outlined in this policy.
1. Information We Collect
When you book a test with our lab, request a home collection, or fill out an inquiry form on our website, we collect the following types of information:
- Personal Information: Your name, age, gender, mobile number, email address, and complete home address for sample collection.
- Medical & Health Information: Doctor’s prescriptions, names of requested pathology/blood tests, and your final test results and reports.
- Technical Data: When you browse our website, technical details such as your IP address, browser type, and temporary cookies may be collected to optimize website performance and user experience.
2. How We Use Your Information
We use the collected data strictly for medical and service-related purposes, including:
- Scheduling appointments and dispatching certified phlebotomists to your location for home sample collection.
- Processing your samples accurately on our automated laboratory equipment.
- Pushing verified digital smart reports directly to your registered WhatsApp number and email address as soon as they are certified.
- Communicating important updates, booking confirmations, or emergency alerts via call or SMS.
3. Report and Data Security
We understand the highly sensitive nature of medical data. To protect your health records:
- All patient records, histories, and lab reports are securely stored on encrypted servers.
- We strictly maintain patient confidentiality and never sell, trade, or share your medical reports with unauthorized third parties.
- Access to your clinical data is limited exclusively to authorized medical professionals, technicians, and pathologists within Indian Diagnostics.
4. Third-Party Portals and Links
Our website includes direct integrations and links to our secure automated reporting server ([http://saralpro.com/indiandiagnostics/Default.aspx](http://saralpro.com/indiandiagnostics/Default.aspx)) to facilitate instant report downloads. Once you transition to this secure laboratory management portal, data handling is covered under their specific administrative protocols. We recommend checking their interface guidelines during login.
5. Use of Cookies
Our website utilizes temporary cookies to ensure smoother navigation, faster loading speeds, and a seamless interface. You can choose to disable cookies through your web browser settings; however, doing so may affect the functionality of certain elements on our website.
6. Your Rights
As a patient, you hold the right to:
- Request an official copy of your current or past medical diagnostic reports and invoices at any time.
- Request immediate corrections to your registered contact details, spelling of your name, or address if they were entered inaccurately.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect operational or regulatory changes. Any modifications will become effective immediately upon posting, updated via the “Effective Date” at the top of this page. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions, concerns, or grievances regarding this Privacy Policy or the security of your health data, please feel free to reach out to our management desk:
- Lab Name: Indian Diagnostics
- Central Address: Wazirabad, Sector 52, Gurugram, Haryana 122003
- Phone Number: +91 99119 83100
- Email ID: info@indiandiagnostics.in