At Indian Diagnostics, we are committed to providing accurate and timely diagnostic services. We understand that there may be occasions where you may have concerns about the services or need assistance regarding refunds. This Refund and Returns Policy outlines the terms and conditions for any refunds or returns related to our diagnostic services.
1. Refund Policy
We strive to ensure that our services meet your expectations. However, in the event of the following scenarios, we may process a refund:
- Error in Testing: If a test result is inaccurate or erroneous due to a mistake made by our lab, we will provide a full refund for the test in question or offer a repeat test at no additional cost.
- Duplicate Charges: If you are charged multiple times for the same service or test, we will promptly process a refund for the duplicate payment.
- Service Not Provided: In the rare event that the test was not performed due to circumstances beyond our control, we will refund the full amount paid for the service.
Refunds will be processed to the original method of payment and may take a few business days to reflect in your account.
2. Non-Refundable Services
The following services are non-refundable:
- Completed Tests: Once a test has been completed and the results are delivered, no refund will be issued, even if the test was not required or if the results are not as expected.
- Unclaimed Results: Refunds will not be issued for unclaimed or expired reports. You are advised to collect and review your reports within the time frame specified.
3. Returns Policy
Since our services are related to diagnostic testing, returns are not applicable in the conventional sense, as the services provided (test results) cannot be returned or exchanged once performed.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at info@indiandiagnostics.in or call us at +91-9911983100 with the details of the issue.
- Provide the necessary information, such as the test name, payment receipt, and reason for the refund request.
- Our team will assess your request and determine the eligibility for a refund based on the circumstances.
5. Processing Time for Refunds
Refund requests will be processed within 7-10 business days upon approval. Refunds will be issued to the original payment method used for the transaction. Please note that bank processing times may vary.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, or need assistance with a refund request, please don’t hesitate to reach out to us:
Indian Diagnostics
Gurugram, Haryana, India
Email: info@indiandiagnostics.in
Phone: +91-9911983100
